Frequently Asked Questions

Shipping, Production, and Return Policy

Shipping and Production Times

Most of the items offered for sale on LucyTallulah.com are produced via different print on demand services.  This means that different items in an order might come from different locations and production partners.  It also means that our production and delivery times might be longer than you might find at the big online retailers. That is because everything is produced specifically for the buyer.  This dramatically decreases the amount of waste from the production and distribution process. 

Below are item-specific production and shipping estimates:

Accessory pouches:  Please allow 7-10 days for production and delivery.   

Journals:  Please allow 7-10 days for production and delivery.   

Duvets:  Please allow 7 business days for production + 2 weeks for delivery

Pillow covers and shams:  Please allow 7 business days for production + 5 business days for shipping and delivery.

Scarves:  Please allow 7 business days for production + 5 business days for shipping and delivery.

Return policy

We accept returns of merchandise that are clean, unused, and undamaged within 3 weeks of delivery.  Please contact us at lucytallulahdesign@gmail.com for return authorization.